RETURN / EXCHANGE
Feel like another size or color would work better for you? You've come to the right place!
Just have your order number and shipping zip code in hand and you’ll be ready to start a return.
Holiday Return Policy Extension
Orders placed between November 20th and December 20th can be returned for store credit or exchanges until January 20th!
Returns & Exchanges
WE OFFER FREE EXCHANGES & RETURNS
Shipping fees are non-refundable.
OUR EXCHANGE & RETURN POLICY
Try Hulken on your next schlep and make sure it's right for you—if not, you can return or exchange it anytime within the first 30 days of shipping.
Your refund will go back to the original method of payment used to make the purchase unless you choose a store credit with a bonus. We usually process returns quickly, but just in case, please allow up to 14 business days from when we receive the items for your account to be refunded.
Only items purchased on hulken.com are eligible for return or exchange.
A few things to keep in mind:
- Our return and exchange policy lasts 30 days. The return window begins when the order is shipped.
- Shipping fees are non-refundable.
- We cannot accept returns or exchanges for items that were purchased from other retailers or platforms.
- Returns and exchanges will only be accepted if the item is in good condition, folded in the same way it was received (see how) and in the original plastic packaging.
- Folding the bag to fit in a smaller shipping box will damage the bag and won't be eligible for an exchange or refund.
- Orders are eligible for one exchange only within the policy's 30-day timeframe.
- Discounts can't be applied on exchanges, only on the original order.
- All returns must get prior authorization through our return portal. Orders that are retuned to us without prior authorization won't be eligible for an exchange or refund and can be sent back to the customer at customer's expense. All returns must be sent to our warehouse with a return label provided by Hulken.
HAVE ANY QUESTIONS?
Contact our friendly customer service team
who can assist with any of your queries.
Damages & Defects
Please inspect all shipments immediately upon arrival. If your shipment was damaged in transit you agree to contact hello@hulken.com within 5 days of receipt of damaged or defective shipments. Any problems must be reported by email with photographs of the damaged goods- you cannot return goods until you have received a written authorization from us. Goods sent back without prior authorization will not be credited to your account. Damaged merchandise returned to us will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 7 days after receipt.
Additional information
Refunds
Once your return is received and inspected, we will send you an email to notify you regarding your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds
If you think your refund is late please let us know at: hello@hulken.com. Keep in mind that it may take some time before your refund is officially posted in your account as there is often some processing time before a refund is posted.
Discounted Bulk Orders
All discounted bulk orders are final and are not eligible for returns or exchanges. Please contact us at hello@hulken.com if you have any questions.
Bulk order return requests (due to buyer’s remorse) must be made in writing to hello@hulken.com within 7 days of delivery date, quoting invoice number and reasons for return. No returns are acceptable without our prior approval. You will incur all shipping charges for the return including a 15% restocking fee from the total value of the order.
